Remote Director of Product Management – Data

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At SalesLoft, our Directors of Product Management are pivotal to our company’s success. You will be the primary leader of our Data Pod – a group of high-performing Product Management teams focused on building industry-leading data analytics and ML-based products for our customers.

Your specific responsibilities will include

• Becoming a domain expert to build innovative products that help make our customers successful
• Managing and scaling an impactful team of product managers who work closely with engineering to build great products.
• Guiding the Data Pod’s product vision and roadmap for the product managers you lead
• Representing SalesLoft as a domain and product expert at customer meetings, corporate events, and online in our customer community
• Acting as part of the product management leadership team and driving collaboration with your fellow Directors of Product Management.

You’ll work with amazing people who live the “team over self’ value. You’ll deliver products that customers love. You’ll have the chance to help define a better, smarter way of working for thousands of people using our software.

WHAT WE’RE LOOKING FOR

We’re looking for a leader for our User Experience, User Research, and Design teams. You’ll lead a passionate and talented team to build out a product that helps salespeople be more effective and companies be more successful. At SalesLoft, our success depends on making software that people not only want to use but love. So understanding their needs and designing around the customer is critical.

THE TEAM

Our SalesLoft’s Product Management team is comprised of seasoned and up-and-coming product managers, designers, and engineers who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

THE SKILL SET

• 8+ years of proven software Product Management experience
• Strong understanding of the fundamentals of product management. You’ve successfully taken products from concept to delivery and can coach and grow a team based on first principles of thinking
• 5+ years in a people management role, with demonstrated success in building and leading a high-performing team
• Track record of success in data-driven product management, with a focus on data visualization, analysis, and/or reporting as well as data infrastructure
• Strong analytical skills with the ability to draw insights from data to inform product decisions
• Understanding of SQL, data analysis tools (e.g. R, Python, Tableau), and data warehouses (e.g. Snowflake, Databricks, Google BigQuery)
• Experience with and strong knowledge of data controls and life cycle (e.g. GDPR, Data Erasure, and Platform Data versus Customer Data Strategy)
• Collaboration with Design and Engineering leaders to ship a complete product
• Experience developing people and teams, including performance management, career development, and coaching
• Strong emotional intelligence, with the ability to build trust, navigate difficult conversations, and resolve conflict
• Experience engaging with enterprise customers for requirements gathering and roadmap conversations
• A track record of execution and delivery

WHY SHOULD YOU WORK AT SALESLOFT

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of various cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $148,000 to $254,000.

The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.

Remote WordPress Support Specialist

We are on the hunt for some epic talent to join our CampusPress family.

You’ll be working on various WordPress projects across WPMU DEV, CampusPress, and Edublogs.

We’re looking for a person that will be able to also work on weekends and available to work on the following schedules:

• 12:00 pm – 8:00 pm UTC ( 7:00 am – 3:00 pm CDT )
• 4:00 pm – 12:00 am UTC ( 11:00 am – 7:00 pm CDT )

RESPONSIBILITIES

The role will involve:

• Providing support by email to our Edublogs and CampusPress customers.
• Assisting with and solving all manner of WordPress questions, with style!
• Contributing to testing and QA with updates to WordPress core, plugins, and themes.
• Coordinating with developers over bugs, features and cool new stuff.
• Being an active part of the Incsub team.

Reach for the skies, we have a heap of many challenges and opportunities for those who aspire to do more!

QUALIFICATIONS

Requirements:

• Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
• Amazingly great communication skills
• Impressive response times, typing speed (it matters)
• Interpersonal skills, including the powers to swiftly build rapport with both current and potential customers
• Are a great team player, keen on working in an expanding, motivated, distributed support team
• Enjoy collaborating with others and don’t back down from a challenge
• Love people and love yourself!

We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.

SKILL-SET

WordPress, Customer Support, Education Industry Knowledge, English language, Communication, PHP, MySQL, HTML, CSS

JOB BENEFITS

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

WHAT SHOULD I DO NOW?

Download our CP Support Enthusiast Task Sheet, answer those questions and then submit your application. It’s that simple!

*** We are unable to consider applications that fail to demonstrate a high level of written communication.

HIRING PROCESS

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.

Remote Sales Development Representative

We’re looking for a Sales Development Representative to join the Growth team at Modus Create. Want to help be a part of our significant growth and help our clients build awesome solutions to accomplish their goals and vision?

About the Role

This position will play a crucial role in our sales process – discovering, establishing and building relationships with prospective clients to create and qualify sales leads while significantly contributing towards the success of our growth plans.

This new member of our sales team will execute our go-to-market strategy with an emphasis on out-reach and lead generation. They will learn from our existing team and draw from their experience and success, bringing new perspectives and solutions to enable exponential growth and greater market penetration.

We are looking for someone that is going to report directly to our VP of Sales and work closely with the whole Growth team (Sales, Partnerships and Marketing).

Your key responsibilities will be to achieve agreed upon lead generation targets and conversions on a quarterly basis. Working closely across the Growth team, you will engage with prospective customers through a variety of channels including representing Modus Create at key industry and sector events, targeted linkedin/email/phone/social campaigns, and technical community activities.

About You

You are a born hunter. You love uncovering new leads within new organizations. You are able to easily connect with and love meeting new people. You are tech-savvy, understand services in IT outsourcing and solution selling, and are able to master an understanding of Modus Create practices and consulting offerings.  You are experienced in creating contacts, developing relationships, and qualifying leads. You have a network of potential customers that you could secure meetings with.

As a trusted team member you must be an authentic collaborator, strong communicator, technology enthusiast and a proactive, strategic problem solver.

If you are…

• A goal-oriented self-starter with consultative instincts and skills who quickly and easily establishes rapport and credibility
• Strong experience in similar lead generation role(s).
• Track record of successful lead generation and opportunity conversion
• Excellent communication and people skills
• Background in identifying and starting conversations with key decision makers
• Self-starter with positive attitude and a strong work ethic
• Experience working in a technology/digital/agile consultancy, custom software environment or highly technical recruitment agency.
• Good understanding of technology / market trends and a genuine interest in the technology community.
• A demonstrated creative and innovative approach to establishing and building client relationships.

Nice to haves

• Experience working in both US and European markets ideally.
• Some technical knowledge in digital information, product development, functional programming, build systems and/or data science would be a big advantage.
• Experience in the health care or financial industries.

Having overlap with your team is critical when working in a global remote team. Modus Create requires all team members to overlap with EST morning hours daily. In addition, reliable high speed internet is a must.

Ideally, you will have 4+ years experience lead generation at a software, consulting, or other professional services company, a proven track record of professional success, and excellent verbal and written communication skills.

Core responsibilities:

• Run your end-to-end lead generation pipeline.
• Target and establish contact with companies matching predefined target account profiles
• Identify decision-makers and prospect/client mapping.
• Book qualified sales meetings – both inbound and outbound.
• Assist in community / knowledge based sales and marketing initiatives – such as technology forums.
• Be responsible for building a predictable pipeline of qualified leads
• Cross-team collaboration to execute new business campaigns
• Maintain an up to date and accurate CRM lead-gen pipeline
• Develop, maintain and implement pursuit plans
• Continuously develop knowledge of the industry and our services to effectively communicate the value proposition to potential clients.
• Achieve and exceed monthly and quarterly lead generation and qualification goals.
• Thrive when engaging with executive stakeholders
• Have a genuine interest and excitement in striving toward ambitious goals.

Why Modus Create:

Our Benefits may vary according to the Country you are located in, so please reach out to our recruiter in case you have any questions.

If you live in Costa Rica and you become a full time employee at our office we offer:

• Competitive compensation
• 100% Remote work (could vary according to the client’s needs)
• Travel according to client’s needs
• Company paid private insurance
• The chance to work side-by-side with thought leaders in emerging tech
• Social Security (CCSS) by law

If you live in Romania and you become a full time employee at our office we offer:

• Competitive compensation
• Medical insurance
• Bookster subscription, gym reimbursement
• Possibility to work from home
• The chance to work side-by-side with thought leaders in emerging tech

If you live in USA and you become a full time employee at our office we offer:

• Competitive compensation
• Remote work
• The chance to work side-by-side with thought leaders in emerging tech

If you become a contractor we offer:

• Competitive compensation
• 100% Remote work (could vary according to the client’s needs)
• Travel according to client’s needs
• The chance to work side-by-side with thought leaders in emerging tech

Do you have what it takes? Apply today!

About Modus Create

Modus Create builds customer-centric products, processes, and platforms to help businesses succeed in the digital economy.

Our global team of strategists, designers, and developers have helped the world’s biggest brands such as Burger King, Kaplan, AARP, PBS, and Time Inc deliver powerful digital experiences to their clients.

Founded in 2011 with HQ in Reston, Virginia, Modus has employees all over the world. Our culture is inspired by the open-source ethos with an emphasis on continuous learning, collaboration, and autonomy. Modus has been recognized as one of the fastest-growing private companies for 6 years in a row by Inc. magazine, and two years in a row by the Washington Business Journal. FlexJobs rated Modus as a top company for remote work.

Based on the model of an open source team, Modites work remotely, and are located across the globe. That’s allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conference and MeetUp talks, demonstrate our commitment to sharing what we’ve learned.

We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great.

Remote Product Research Specialist

Makeship exists to empower influencers, creators, and brands of all sizes to develop and launch limited edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their product to life through our community-powered crowd-funding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing. We’re profitable, have grown the team from 2 to 70 people in 4 years, and we’re growing at an average annual growth rate of 200%+.

About the Role

As an early member of the team you’ll play a huge role in building out a catalogue of product that plays a significant role in the future success of Makeship. These products will support our purpose of driving growth, success, and fan connection for our creator partners. Every day, you’ll be actively involved in the creator economy through creator interviews, market research, and collaboration amongst Makeship’s high performing, energetic, and fun team.

We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. Join us and watch your work make an impact on the company and our community!

What We Are Looking For

We are looking for a rockstar Product Research Specialist who has the experience and passion to strategically develop and execute on a core Makeship Brand initiative, the research of new physical and digital products.  This individual will need to demonstrate a proven track record of success within market research and analysis, brand development, product positioning, and relationship building.  They will strive to have their finger on the pulse of the creator economy and our creator partners and will seek out and validate demand amongst our core market for new product opportunities.  They will coordinate key Makeship teams in finalizing these new product offerings to bring tremendous value to emerging independent creators and their fans.  This position requires a true self-starter who has a strong understanding of today’s consumer.

We are looking for someone with a unique right/left brain mindset with passion for creativity, innovative brand and product concepts, while possessing strong organization, communication, strategic thinking, and project management skills.

As Product Research Specialist, you’ll report to the Creative & Brand Manager and will work alongside multiple teams including Marketing, New Product Development, Partnerships, and Tech to actively seek out, validate, and present new ideas that will move into development for our creator partners.  As a nice bonus, you will also be joining one of Canada’s fastest-growing start-up companies!

Your Key Responsibilities

• You will play a critical role in the development, communication, and execution of Makeship’s product strategy, ensuring alignment with the Makeship brand as well as a strong product/market fit.
• Connect and develop fruitful relationships with the Makeship Partnerships team and our Creator partners that lead to innovative new brand and product ideas (physical and digital) that will support Creators in connecting to their fans.
• Conduct research of our unique market and customer to identify Creator/Fan product opportunities, competitive advantages and weaknesses, and track trends that may be of future significance.
• Collaborate with cross-functional teams to turn insights from research into requirements and solutions.
• Develop and present new product roadmaps that aligns with Makeship’s annual strategy and goals.
• Analyze and report on product performance post-launch using qualitative and quantitative data to highlight areas of success and improvement, as well as present next steps.
• Project management – This role requires significant planning, collaboration, and coordination across our Creative & Brand, Product Development, and Tech teams to ensure our new physical and digital products are introduced on time and within cost targets.

What You Bring

• Bachelor’s degree in a relevant business field such as marketing or communications.
• 2 to 4+ years of experience in product or brand research or management, or any role with a specific focus on the introduction of physical products.
• Experience working directly with customers to identify product needs.
• Passion for creative and unique products, innovation, and trends.
• A curious mind, as demonstrated through your experience in market research and customer insights. You can formulate the right questions, and know when/how to ask them.
• The ability to connect instantly with others and build fast relationships through personable communication, with an added ability to present with persuasion (both written and verbal).
• Good listening and negotiation skills to find compromises and tradeoffs that maximize delivered value across all stakeholders.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent project management and organizational skills.
• Experience with Creator/Influencer Merch (products, collectibles, apparel, etc.) is a plus.
• Previous work in Customer Relationship Management (CRM) in any capacity is an asset.

Benefits & Perks

• Work remotely anywhere in Canada and/or access any of our hubs
• Health and dental benefits
• 3 weeks of paid vacation
• 1 week of paid time off during the holidays
• 2 mental health and wellness days
• Paid time off on your birthday
• Monthly phone allowance
• $400 home office setup allowance
• Pregnancy and parental leave top-up program
• Education Assistance Program
• Employee referral program

Makeship is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Remote Customer Support Specialist

Little Sleepies is a high growth eCommerce business specializing in buttery soft pajamas, daywear, and nursery essentials crafted from proprietary Lunaluxe™ bamboo fabric, custom-milled for maximum softness and coziness! Lunaluxe™ bamboo is hypoallergenic, gentle on sensitive skin, breathable, has natural UV protection, and fits your little one 3X longer than other brands.

We are looking for an enthusiastic and highly motivated Customer Support Specialist to enhance our customer experience team. In this role, you will be the primary and first point of contact for customer inquiries through different channels including email, social media channels, and/or e.g., Gorgias and Facebook. This role requires excellent interpersonal communication skills, intuitive empathy, and impeccable writing skills.

Location: This is a fully remote position based in the United States.

Visa Sponsorship

This position is not eligible for Visa sponsorship.

Schedule:  This role schedule will be a Tuesday through Saturday shift, with hours between 9:00 am to 7:00 pm Eastern time. Additionally, the incumbent must be available for weekly team meetings and once a monthly All-Hands Company meeting.

Your Responsibilities

• Provide knowledgeable answers to customer inquiries regarding the product and the brand while maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer.
• Respond to customer inquiries in a timely and effective manner via email, social media.
• Ensure that appropriate actions are taken to resolve customer problems and concerns to provide the highest level of customer care in the industry.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Handle a high volume of emails and messages from customers while creating a positive experience.
• Thrive in an environment with high performance standards.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.

Skills and Qualifications

• High school diploma or equivalent combination of education and experience.
• 1-3 years of customer service experience
• Strong attention to detail
• Proficient computer and typing skills. Typing – minimum 60-80 WPM is preferable.
• Basic experience with Google Suite – comfortable with adding, adjusting, and reading information in a spreadsheet format is useful
• Experience with Gorgias/Zendesk/Shopify and social media platforms such as Facebook is helpful.
• Professional demeanor and attitude
• Excellent written and verbal communication skills including the ability with email communications and etiquette, conveying information and assisting customers
• Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
• Proactive with a strong sense of urgency
• Experience with communication escalations
• A ‘no task is too small’ attitude willing to jump in as needed to support the team.

Soft Skills

We work with a very sensitive clientele base as many of our customers are new parents or parents of young children. It’s important to us that our Customer Support Specialists can provide friendly, personalized, and compassionate assistance.

• Positive Attitude/ Empathy – It is an absolute must to be able to meet customers with kindness and positivity.
• Friendly Demeanor/Tone –  Most importantly, you need to be able to convey your friendliness through writing.
• Flexibility – No two days are the same in this role. No two customers will be the same.
• Problem Solving – This role is very nuanced, and not everything is straightforward.  Must have a willingness to approach a problem from all angles to find the best solution.
• Teamwork – We are a very close-knit team and we depend on each other to help brainstorm solutions to problems, and support one another.
• Communication – We depend on everyone having open and honest communication.
• Curiosity – It is important that team members feel comfortable asking questions. Knowledge is power.
• Independence – An ability to responsibly monitor your own time, breaks, and daily activities.

Benefits

• Health, dental, and vision insurance.
• Paid time off, vacation.
• Sick days.
• Paid holidays.
• Short and long term disability.
• Life insurance.
• 401(k)
• Employee Assistance Program.
• Flexible Spending Accounts.
• Home office stipend.
• Internet stipend.
• Company discount.
• Team building activities.
• Company-issued computer.

Remote Senior SEO Specialist

Upfeat is on a mission to be the leader in providing customers with the best deals when they are shopping online. By bringing together the right technical expertise and business acumen, we are in 5 global markets and we have teamed up with 20 partner sites. We are proud to have 40 million unique users, and we’re just getting started!

We have built an open, collaborative remote-first environment and we love to learn and experiment with new ideas and technologies. We are proud to appear for a second consecutive year in the Globe and Mail Report on Business of Canada’s Top Growing Companies. In addition to being ranked in the Deloitte Technology Fast 50™ program, and recognized on the Deloitte Technology Fast 500™.

Role Description

As the Senior SEO Specialist, you will strategize and execute the majority of the SEO initiatives at the company. You will be part of a team of SEOs in both optimizing on site technical SEO factors, as well as assisting editorial teams in writing SEO optimized content. This is a senior role in the company, and you will be working together with most departments in the company to ensure that they are all aware and on board with the SEO strategies that you have defined.

Requirements

Responsibilities

• Identify areas of technical SEO improvement for a custom CMS and liaise with development to test / implement new strategies
• Create, test, and implement market leading content & technical SEO strategies
• Collaborate with a team of SEOs as well as researchers
• Monitor competitor strategy / behaviour for market changes
• Monitor Google algorithm changes & implement on site and content changes to adapt to the changing landscape
• Be a trusted SEO advocate by collaborating with other teams to lead important projects and ensure that scalable best practices for search are incorporated
• Define measurable goals and metrics and use various analytics tools to monitor them
• Identify new SEO growth opportunities with technical audits, data/traffic analysis and competitive research
• Create and oversee SEO dashboards and reports to assess the impact of projects and think through how to scale the achievements of successful strategies

Qualifications

• Minimum of 5 years Senior SEO experience
• Have managed the SEO strategy for a website with a minimum of 1m+ organic search traffic per month
• Deep understanding and proven experience with SEO, including tech SEO gap analysis, keyword research & strategies, and revenue-focused SEO content creation
• Expert hands-on experience with Google Analytics, Google Webmaster Tools, Ahrefs (or similar backlink tools), and crawling tools (Screaming Frog, DeepCrawl), Google Search Console
• Proven track record of improving website health, growing DA, and significantly driving the amount of non-branded website visits
• Experience with no-code tools, and understanding of the no-code space
• Strong sense of ownership, the inclination for action, urgency and drive
• You have project management skills and are ready to control multiple tasks
• Demonstrated management experience

Notice for Job Applicants

We are an equal opportunity employer and value diversity and inclusion at our company. We thank all applicants, however, only those selected for an interview will be contacted.

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