Remote Global Customer Success Manager – EMEA

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

The Global Customer Success Manager role contributes to the mission of BetterUp by serving our Global 500 accounts with a deep understanding of the evolution of their partners’ business strategy and operations through ongoing discovery and knowledge development.  The Global CSM  leads the end-to-end journey from design through value and outcome storytelling. The Global CSM will reinforce  BetterUp’s vision of transformation as a trusted advisor, aligning the HTP narrative to the customer’s people strategy while constructively challenging to maximize BetterUp value and impact. Leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling are the core skills exercised in this role.

What you’ll do:

• Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.
• Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing GAP partners up for expansions well ahead of the renewal period.
• Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Manage relationships with program sponsors and day-to-day partners while teaming with GAP to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customer’s of BetterUp.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices

If you have some or all of the following, please apply:

• Previous experience building deep relationships with customers, stakeholders, and client teams. Must have previously served as the main point of contact for customers.
• Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible.
• Project management experience and/or experience managing multiple projects with separate stakeholders at once.
• Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
• Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users.
• Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Work days (https://ift.tt/Lljn8bF)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is £64,000 – £89,000.

Remote Director of Finance

We have been a 100% remote-first company since 2014 with a global team of ~140 today.

Our headquarters are just outside Washington DC.  We meet together 1-2 times per quarter as a leadership team at HQ.

What are we doing at Uscreen?

Uscreen is a growing (and profitable) bootstrapped SaaS business revolutionizing the way that video creators & entrepreneurs monetize their content.

Uscreen provides an all-in-one video membership platform.  We empower video-based entrepreneurs to monetize subscriptions, communities, courses, and live-streamed events across platforms (web, mobile, & TV).

25,000+ video creators sell, market, manage, & grow their businesses with Uscreen — and they generate hundreds of millions of dollars in revenue doing it.

As the Director of Finance, you will lead our new Finance Team and report to our COO  You’ll work cross-functionally with product, go-to-market, and people operations to support growth at Uscreen.  And you’ll partner closely with the Exec Team on strategic planning.

As the operational Finance Team lead, you’ll be responsible for three core functions:

• Accounting (past)
• Financial Operations (present)
• FP&A (future)

Our current Finance Team is lean – its composed of two full-time people in Financial Operations and an external Accounting firm.

In 2023, we will hire additional in-house full-time people across Accounting, Fin Ops, and FP&A to support our Finance needs.

If you’re passionate about building new things, collaborating cross-functionally, and working autonomously – this may be the role for you!

What you’ll do:

• Assess and track Uscreen’s overall financial health – including financial metrics and Key Performance Indicators (KPIs)
• Ensure timely, accurate revenue reporting & expense controls
• Design, implement, and manage a cross-department procurement policy
• Create and maintain financial models and forecasts
• Drive the annual and quarterly planning processes
• Build and present monthly reporting packages for the senior management team and business-unit leaders
• Perform variance analyses (quantitative & qualitative) to understand historical operating performance versus forecasts
• Work with business-unit leaders to prepare and track budgets with regular reporting
• Assess financial strategy around the product roadmap, go-to-market (marketing, sales, & partnerships) opportunities, and other large capital expenditures

Do you have what it takes?

• 6+ years of finance-related experience
• 2+ years of finance experience at a tech start-up (SaaS experience is preferred)
• 2+ years of investment banking and/or management consulting experience
• Advanced analytical and financial modeling skills
• Understanding of GAAP financials and SaaS revenue recognition
• Impeccable attention to detail
• Operate with a sense of urgency
• Strong interpersonal skills that enable you to collaborate cross-functionally – with business-unit leaders and executives
• Excellent presentation & writing ability that allows you to communicate your ideas effectively
• Ability to thrive in a dynamic environment under short timelines and changing priorities

Our commitment to you:

• We will compensate you competitively.
• 100% Remote – Work from wherever your heart desires, as long as you have access to stable internet and a conducive workspace.
• Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
• We also offer flexible parental leave.
• Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
• And if WFH is not for you, we’re happy to pay for your coworking space.
• We’re proud to offer personal development and mental wellness stipend.
• We host virtual social events and company retreats filled with fun activities to ensure you feel part of Uscreen

Remote Senior UX Designer, Market Solutions

At League, we’re big on building connections – both through our product and with each other. Our platform is consumer centric, personalized and always on. We’re reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.

Position Summary

We’re hiring an experienced designer to join our Market Solutions Design Team. This is a client-facing role, responsible for participating in or leading workshops to help define problems and scope solutions with our partners in healthcare and the consumers who need them. As a Senior Designer, you’ll be involved in the full life-cycle of the design of customer solutions and bring a user-focused lens to compliment the customer’s business objectives.

This is a relatively new team so there is a high degree of opportunity for shaping processes and collaboration models.

Responsibilities

• Support the Growth and Product Marketing teams in creating and maintaining/updating demos, ensuring they tell compelling stories of user and business value with the most up-to-date designs across the platform.
• In late and post-sales stages you will help drive the collaborative process by which key customer and user problems are defined and scoped, leading workshops and feedback sessions to define/clarify target audience, business and user goals, desired outcomes, user scenarios, flows, and journeys.
• Work with the customer to identify potential areas of customization that align with business and user objectives, and collaborate with internal and external stakeholders/teams ) to craft an experience that creates a unique experience for their members.
• Partner with the insights team to drive or conduct research that will improve our understanding of the customer’s target user and/or market in order to develop a more effective solution.
• Identify gaps in current capabilities and in some cases lead discovery/concepting work to scope the initial design approach.
• Create prototypes and/or mockups for the purpose of communicating and gathering feedback from internal and external stakeholders.

Preferred Qualifications

• 5+ years hands-on experience in product design and/or design strategy
• Strong understanding of healthcare in the US and its competitive landscape
• Passion for using design thinking to improve people’s health and overall wellness
• Ability to develop deep understanding of customer / user needs and interpret their intent, and ability to recognize when additional research is needed
• A proven track record of delivering highly optimized experiences that drive engagement
• Demonstrable design skills in user flows, journey mapping, prototyping, and workshop facilitation
• End-to-end experience with all aspects of the design process from conception through detailed delivery
• Experience working empathetically and collaboratively across different teams and disciplines

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of  bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Compensation range for USA applicants only $147,000—$186,000 USD

At League, everyone is welcome. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.

Our Application Process:

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let’s do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League’s needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Remote Digital Advertising Growth Strategist

Fetch & Funnel is looking for a Digital Advertising Growth Strategist to lead a team of highly talented digital marketers, and drive digital strategy across key client accounts in the eCommerce space.

As team lead, you’ll act as the CEO of a highly skilled team of media buyers, designers, and conversion rate specialists while also acting as the CMO for key client accounts. You’ll act as the catalyst for growth of our clients’ businesses.

We’re looking for strong foundational knowledge of the eCommerce industry, hands on management and leadership experience, and demonstrated history of spearheading digital strategy spanning paid social, paid search (ppc), email marketing, and conversion rate optimization (cro).

You’ll act as the guide for your team, as well as for your clients. A guide is calm, collected, and razor focused on identifying a path that leads everyone to the desired destination. You are also the temperature leader for your team, and your clients. At all times willing to step in and take the lead, while also creating an environment that allows your teammates to shine.

You’ll be the guiding hand in crafting a vision for how all media channels and marketing initiatives drive business performance, and you’ll lead your team through execution to ensure this vision comes to life in our work.

You must be a marketer at heart, while also having deep expertise in media buying, data, performance tracking, and attribution. Having an appetite for new technology and emerging media, you strive to understand the inner workings of a business, as well as that of your team members in order to orchestrate a strategic mix of solutions across social media, search, shopping email marketing, data strategies, mobile opportunities and more as the digital landscape continues to evolve.

What Success Looks Like:

• Forecast and hit growth opportunities for your team, across key accounts
• Optimize and forecast client budgets for performance
• Maintain internal team revenue targets, meeting client and project deadlines
• Build strong, meaningful client relationships
• Facilitate and improve collaboration across internal teams
• Deliver superior client performance, that leads to clear business growth

What This Role Calls For:

• Creative Thinking – takes a brand, an objective and a platform and thinks of innovative ways to bring them together.
• Hunger for Innovation – our clients want and have access to truly never-been-done-before opportunities. Helps determine the right ones and brings them to life in impactful ways.
• Storytelling – presents new ideas and ways of thinking and working to senior clients in a compelling way.
• Relational Confidence – practices the ability to be personal, approachable, and confident in order to understand what’s best for your team and your clients.
• Inspiring Leadership – challenges your team to solve our clients challenges in unique ways. Inspires others to try new approaches and serves as a role model to your team.
• Performance Driven – strives to be the most essential partner to our clients, helping them drive the performance of their brand and business overall.
• Entrepreneurial & Proactive Spirit – devotes time and focus to identifying new opportunities and bringing them to life.

Requirements:

• Minimum 3+ years in an ecommerce growth marketing role.
• Minimum 1+ years directly managing a team, leading cross-departmental projects.
• Proven track record for scaling ecommerce businesses.
• Thorough understanding of modern digital advertising strategies and best practices.
• Experience with multi-brand environments.
• High emotional intelligence, and fearless when it comes to tackling complex problems.
• Ability to create and execute a holistic channel approach to planning.
• Experience collaborating with media owners, agency business units and creative agency partners.
• Proven leadership ability and experience managing a team. A strong desire and ability to learn and grow.
• Advanced knowledge of media fundamentals and an ability to educate at all levels.
• Strong comfort level with data, analytics and measurement.

Benefits:

• 100% Remote Role
• Competitive salary with bonus structure
• Health, vision, dental benefits
• 401K plans and life insurance
• Super flexible vacation policy
• Work remotely from wherever you desire
• Mandatory birthday holiday!

We’re a happy team and we love what we do. We’ve created a space where high-achievers can succeed, but are also safe to fail. We’re profitable and focused on growing Fetch & Funnel sustainably. We’re always learning how to make the agency the best place to work for all of us. We’re always on the look out for amazing new teammates that offer different perspectives, and additional skills to help us build the best agency on the planet.

Remote Customer Success Manager

Passionate about customers? Love managing relationships, ensuring adoption, and driving value? We are looking for people who can ensure success with our fast-growing list of customers. You will own a portfolio of accounts and help to shape the customer experience as we continue to scale.

Who you’ll work with

You’ll be working with a strong, distributed CSM team and reporting to the VP of Customer Success.

What you’ll do

• Ensure adoption of Logikcull’s product line by monitoring trends and executing on playbooks
• Onboard and implement new accounts aiming to achieve value quickly
• Develop a deep understanding of Logikcull’s technology and eDiscovery to help create best practices.
• Drive business value to a variety of stakeholders from leadership to individual contributors.
• Proactively create new relationships in existing accounts through outbound efforts
• Proactively monitor the health and adoption of customer portfolio

What we’re looking for (you!)

• 3+ years of client-facing experience training and driving adoption within a SaaS software company
• Exceptional presentation skills with a Director or C-Level audience
• Ability to build relationships with stakeholders from the practitioner to the executive level
• Ability to work from home in a distraction-free environment with a stable internet connection.
• You are Smart, Hungry, Empathetic, Nimble, and Gritty!

Logikcull is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military, and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

Remote Account Executive, Enterprise

We are seeking world-class enterprise sellers that have an entrepreneurial heart, hunter mentality and seeking their next adventure to help us further our momentum by securing new business with the world’s largest organizations.  As a remote-first company, positions are available across the US.

Join us if you are seeking an inflection point in the trajectory of your career and want to write a defining chapter in your personal story. You will be part of the GTM team that changes the course of eDiscovery history!

Who you’ll work with

• Want to get to know a little about the hiring manager? Check out this video about what our CRO looks for in an Account Executive!

What you’ll do

• Find, close, and grow new enterprise logos within an assigned territory.
• Manage Logikcull’s sales cycle from lead generation to demo to negotiation and close.
• Prospect, build and maintain a sales pipeline that accurately forecasts attainment and revenue goals.
• Develop and update an actionable territory and named account plan.
• Work with customers to buy Logikcull in the manner most convenient for them, accelerate their adoption, and expand overall usage on our platform.
• Exceed quarterly and yearly sales targets.
• Live our corporate values that fuel our success and define who we are.
• Ability to travel when needed, post-COVID-19 shelter-in-place (and ONLY if travel is safe, viable, and welcomed by prospects and customers)

What we’re looking for (you!)

• 4+ years of direct SaaS B2B selling experience to large accounts
• Experience selling enterprise “land and expand” transactions that grow into six-figure accounts; experience with consumption-based pricing is a plus.
• Demonstrated history of quarterly and yearly overachievement on annual quotas >$1M.
• Proven track record of converting transactional sales into annual/multi-year subscriptions.
• Aptitude for learning technical concepts & terms relevant to the legal vertical; history of selling eDiscovery or adjacent technology to C-Level executives within corporate legal is a plus.
• Strong interpersonal communication (verbal and written) and organizational skills.
• Self-motivated & entrepreneurial spirit.
• Comfortable working in a fast-paced dynamic environment.
• Ability to work from home with a reliable internet connection and a distraction-free environment

Logikcull is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military, and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

20 Tips on How to Grow Your Social Media Accounts

 

In today's digital age, social media has become an essential tool for businesses and individuals to connect with their audience and grow their online presence. However, with so many platforms and algorithms constantly changing, it can be challenging to know how to get the most out of your social media accounts. In this blog post, we've put together 20 tips to help you grow your social media accounts and reach a wider audience.

Define Your Target Audience

Before you start posting content, it's essential to understand who your target audience is. Knowing your audience's demographics, interests, and pain points can help you create content that resonates with them.

Create a Content Strategy

A content strategy is a plan for creating, publishing, and managing content that aligns with your business objectives. It helps you stay organized and consistent in your messaging across all your social media accounts.

Post Consistently

Posting consistently is key to growing your social media accounts. It helps you stay top of mind with your audience and keeps them engaged with your brand.

Use Hashtags

Hashtags are a great way to expand your reach and get discovered by new audiences. Use relevant hashtags in your posts to increase your visibility.

Optimize Your Profile

Make sure your profile is complete and optimized for search. Use keywords in your bio and make sure your profile picture and cover photo are high-quality and on-brand.

Engage With Your Audience

Engagement is a two-way street. Respond to comments, messages, and mentions to build relationships with your audience and show them that you value their input.

Collaborate With Others

Collaborating with other brands, influencers, or individuals in your industry can help you reach new audiences and build credibility.

Use Video

Video content is increasingly popular on social media. Use video to showcase your products or services, share behind-the-scenes content, or provide value to your audience.

Use Stories

Stories are a great way to share in-the-moment content and connect with your audience on a more personal level. Use polls, questions, and other interactive features to engage your followers.

Run Contests

Contests are a fun way to incentivize engagement and grow your following. They can also help you collect user-generated content to use in your future marketing efforts.

Use Paid Advertising

Paid advertising can help you reach a wider audience and target specific demographics based on interests, behaviors, and more.

Monitor Your Analytics

Monitoring your analytics can help you understand what types of content perform best and make data-driven decisions about your social media strategy.

Repurpose Your Content

Repurposing your content across different social media platforms can help you reach a wider audience and save time on content creation.

Use Influencer Marketing

Influencer marketing involves partnering with individuals who have a large following on social media to promote your products or services. It can help you reach new audiences and build credibility.

Use User-Generated Content

User-generated content is content created by your audience that you can share on your social media accounts. It's a great way to showcase your brand's personality and build community.

Use Emojis

Emojis can add personality and emotion to your posts. Use them sparingly to help your content stand out.

Use Calls-to-Action

Calls-to-action are prompts that encourage your audience to take action. Use them in your posts to drive engagement and conversions.

Monitor Your Competitors

Monitoring your competitors can help you stay up-to-date on industry trends and identify opportunities for growth.

Be Authentic

Authenticity is key to building trust with your audience. Be transparent, honest, and show your brand's personality in your social media content.

Stay Up-to-Date on Algorithm Changes

Social media algorithms are constantly changing. Stay up-to-date on these changes and adjust your strategy accordingly to maximize your reach and engagement.

In conclusion, growing your social media accounts takes time, effort, and a well-planned strategy. By following these 20 tips, you can create a strong social media presence and connect with your audience on a deeper level.